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Login bug

New Here ,
Jan 17, 2022 Jan 17, 2022

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Hello,
I bought Adobe Creative Cloud and now I wanted to sign in to Creative Cloud. The problem is that I can't even get to the login window. I first click on sign in, then it loads for a few seconds and I get back to the same window. The whole thing repeats itself endlessly.
How can I solve this problem?
Thanks a lot in advance.

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correct answers 1 Correct answer

Adobe Employee , Jan 19, 2022 Jan 19, 2022

Hi there, 

 

Please try the troublehooting given on the following help document to resolve this issue : https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

Let us know if this helps. 

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Community Expert ,
Jan 17, 2022 Jan 17, 2022

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

p.s. my german competence never was high so i'm not sure any of this applies, but check it if the above fails, Common Adobe Creative Cloud activation errors and how to solve them

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New Here ,
Jan 18, 2022 Jan 18, 2022

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Thank you for your help but unfortunately it did not solve the problem.

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi there, 

 

Please try the troublehooting given on the following help document to resolve this issue : https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

Let us know if this helps. 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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