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Login Issue

New Here ,
Oct 14, 2022 Oct 14, 2022

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Hello there ;

 

I wanted to login into my adobe mobile app, and for my work, I use a VPN service; for each login, it requested verification, and I suddenly saw many of them pop in my e-mail, and my access is disabled. Unfortunately, on the browser I am using right now, I have not enabled cookies to chat with the agent, and due to "being disabled," I cannot receive verification so I can talk to an agent(Via Chat).

Is there any adobe employee here that could help me with that? Is any option other than calling?

 

It says it is blocked temporarily.

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correct answers 1 Correct answer

Community Expert , Oct 14, 2022 Oct 14, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer th

...

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from using the community >

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Thanks for your help. it is all good now.

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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great! glad you got that sorted.

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