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Lost Administrator Rights and All Company Licenses Disappeared

New Here ,
Nov 06, 2020 Nov 06, 2020

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Hi Adobe

 

It seems that in the past week, I have received this email, despite me being the administrator of the company.

Metronomik5C17_0-1604657543723.png

 

It's strange because a payment for the licenses were made yesterday, but when I logged in, I don't see the licenses at all.

 

Metronomik5C17_1-1604657701938.png

 

I tried to contact Support, but since I'm not the administrator now I can't access customer support directly and have to go through the community board instead.

Please let me know what I should do. Thanks.

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correct answers 1 Correct answer

Adobe Employee , Nov 06, 2020 Nov 06, 2020

Hi there, 

 

I have sent you a personal message please check and respond. 

 

Hope this helps.

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LEGEND ,
Nov 06, 2020 Nov 06, 2020

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I moved your post to a better forum.

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Adobe Employee ,
Nov 06, 2020 Nov 06, 2020

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Hi there, 

 

I have sent you a personal message please check and respond. 

 

Hope this helps.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Hi I am also having similar problem as I have received an email reagards to this. Please help.

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