• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

lost all files due to multiple profiles in my license

Community Beginner ,
Aug 13, 2023 Aug 13, 2023

Copy link to clipboard

Copied

Thanks to Surfspot and Adobe messing up my license, I lost access to all my files. 
My license got placed on a business profile while all my files and hard work got on a personal profile. This means I can't use my files due to no license being on my personal profile but on the business one. This is ridicilous. Do you really think I am gonna buy two separate licenses for this? 

How do you Adobe guys suggest fixing this for us? 

Views

152

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 13, 2023 Aug 13, 2023

Copy link to clipboard

Copied

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

I tried this but the first employee couldn't help me because of Eterprise license. After moving the conversation to an Enterprise employee, I had to wait 10 minutes, only received a link and the employee immediately closed the conversation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

@S!M0N 

 

contact your admin.

 

<moved from account, payment & plan>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Already tried but they keep sending me back and forth to Adobe Enterprise Helpdesk. And Adobe sents me back to the admin. So I think I just have to do this manually with all my files because Adobe can't seem to help with this. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 23, 2023 Aug 23, 2023

Copy link to clipboard

Copied

LATEST

@S!M0N 

 

sorry about that.  i just don't know what else you can do.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 13, 2023 Aug 13, 2023

Copy link to clipboard

Copied

I do not know what Surfspot is, but if your account got changed from an individual to a business ID, your data should have been migrated too. Now, it is quite difficult to see who the culprit is that this did not happen as it should. https://helpx.adobe.com/enterprise/using/migrate-assets-to-enterprise-account.html

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Hi. Surfspot is a softwarelicensing website for students to get discounts. I believe my account was always a business-form. But according to them, adobe pushed out a profiles-update which forced them to give everyone a personal and business profile within the same emailadres. but due to that, my CC-license got put in the business-profile, while all my work & files got put in the personal-profile. Which causes me to have no acces to them using my license, or to have to download everything from the personal and upload manually to the business-profile. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines