lost Creative Cloud files in the cloud.

Report · Jul 28, 2023

In the past few days, I encountered an issue while using Adobe Creative Cloud. My partner was uploading a file in a folder opened by me. Before the upload was complete, I moved the folder to the enterprise storage space. As a result, the file that my partner was uploading earlier disappeared, and it did not get uploaded to the "new folder" simultaneously. Even though my partner's application still displayed the file as "uploading," clicking on the Photoshop link resulted in a 404 error, and the link became invalid. Has anyone else experienced a similar situation?

Report · Jul 28, 2023

Hi @XiaoJu5FD9 you'll need to upload the file again to the new location. Your actions broke the connection while your partner was uploading. Have them log out of Creative Cloud and back in and try again in the new location.