Lots of codecs not working in CC Enterprise for Education

[ITGGbg]

I have a private CC-acount and a Enterprise one at work. At my work I don't get all the codecs in Ae, Media Encoder and Pr. Why?? How can I resolve this? Its very frustrating to work with video with my students at the moment.

// Johan

[Abhijit_Kr_ · Accepted solution]

Hi Johan,

It seems you have used Non Royalty (Non Video) serial no to create Premiere Pro CC Package. Please use Video Serial to activate Premiere Pro CC and then you will get all the required codecs.

Please login to http://licensing.adobe.com and get the Video serial no for activating Premiere pro CC.

Once you get it then please use Adobe Provisioning Tool Enterprise Edition (APTEE) to create a Licensing file and then execute the same on the impacted computer.

You can refer to this link for APTEE.

Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition

Hope it helps.

Regards,

Abhijit

[ITGGbg]

Thank you for your answer. We have 2 serials (V16 & N16) and I have tried them both. How can I tell that a serial is video?

// Johan

[Markus Jasker]

One of the serials has the word "Video" in the description field when you look at the serial number tables on the LWS site. Always use that serial to package.

Cheers

Markus