Merge or Convert Business ID users to Federated ID

[JoseNose]

We a Federated ID with our Okta tenant and we were able to make it work with Azure AD provisioning/sync.

Has anyone been able to convert or merge existing Business ID users to their Federated ID ones? We were hoping to leverage the Federated ID features and SAML authentication without recreating all of our current Adobe users.

[Kevin Stohlmeyer · Accepted solution]

Hi @JoseNose this document outlines how to migrate from Business to Federated:

https://helpx.adobe.com/in/enterprise/using/switch-user-identity.html

Also your Admin Console/Support tab allows you to reach out to Adobe support directly for assistance with setting up if necessary.

[JoseNose]

Thank you! I had reached out to support, but the chat kept closing automatically thinking that I was reaching out for the same issue from a previous chat session.

[Kevin Stohlmeyer]

Another method is to open a ticket via the Support tab, they can then schedule an "Expert Session" 1:1 with an engineer via video chat/screen share