Middle School Students Unable to Complete Setting Up COVID-19 Home Access

[lwatenpaugh]

I am a teacher at a middle school. Our students have closed email account which only allow them to receive emails from users within out organization. Our District IT admin has set up the Adobe console which should allow access with the temporary licenses. My students are are unable to get past the "Additional account details required" screen which says "This account is missing some important information. Please check your inbox for an email we just sent you; it contains instructions for how to complete your account. Oncen you're done you can log into your account." Any help or tips on how to solve this problem would be greatly appreciated.

[SuJoshi · Accepted solution]

Hello,

The users should get access to receive email from outside the organization if they are added with Adobe ID or Enterprise ID in the admin console. It is important because we send an account verification and password reset email to the users to set up their account for the first time. If the org policy does not allow them to receive email from outside the campus then I would suggest you add them as Federated ID by setting SSO. 

You can check this help document on how to setup SSO: https://helpx.adobe.com/in/enterprise/using/set-up-identity.html.