Migrate users to different Sys Admin in same organization

[Inspiring_Dreamer5047]

I have an Adobe ID and I am the System Administrator. I have 4 Acrobat Pro users that I manage.  There is another user in our organization (same email domain name) that is also a Sys Admin with a few users.  We would like to move all said users to my ID so that I can manage everyone.  The other Sys Admin doesn't want/need to be a Sys Admin anymore.

How do I migrate those users to my ID?

[Anshul_Nautiyal · Accepted solution]

Hi @Inspiring_Dreamer5047,

Thank you for reaching out. Based on the information you provided, it appears that you have an active team subscription associated with the Adobe ID used to post your query. Currently, there are only four licenses under this contract.

Could you confirm if the other users you wish to manage are under a different contract or different Adobe Admin Console? If these users are under a different Adobe Admin Console and you want them transferred to your contract, you would need to:

1. Purchase the required additional licenses.
2. Remove the users from the other Admin Console by unassigning their licenses and deleting them from the system.
3. Add the users to your contract or Admin Console and assign them the appropriate licenses.

Alternatively, if you are not in a renewal window for either contract, I would recommend getting added as an admin on the other contract, which would allow you to manage both Admin Consoles simultaneously. Check out the following document for more guidance. 

Let me know if you need further assistance or clarification.

Regards,
^AN

[Inspiring_Dreamer5047]

Thank you for the quick response.  The other users I wish to migrate are under another account which expires in about 60 days. so I will look at purchasing new licenses for them as that time nears.  I'll check out the document you sent as well.

[Anshul_Nautiyal]

Hi @Inspiring_Dreamer5047,

Thank you for letting us know. Please don’t hesitate to reach out if you need any additional assistance or have any further queries.

Regards,
^AN

[Inspiring_Dreamer5047]

Anshul,

I have been added as an Admin to the other team subscription in our organization.  It is listed as "Annual plan, paid monthly".  Can you check if I can delete the users in that console without incurring costs for an entire year?  I'd like to remove those users, then add them to my other console with new purchased licenses.  Thanks.

[Anshul_Nautiyal]

Hi @Inspiring_Dreamer5047,

@Inspiring_Dreamer5047

Thank you for reaching out.

You can indeed transfer users between Admin Consoles, but please note the following regarding the cancellation of the other Teams contract (annual plan, paid monthly):

Cancellation Terms:

• Canceling: You can cancel your subscription at any time by contacting Customer Support.
• Refunds: If you cancel within 14 days of the original purchase, you will receive a full refund.
• Late Cancellations: If you cancel after the 14-day window, you will be required to pay 50% of the remaining contract amount, covering the remainder of the term. However, your service will continue until the end of the current billing cycle. For more details, please refer to the following document: Adobe Cancellation Terms.

If you add new licenses to your other Admin Console, please note that you will only incur charges for the newly purchased licenses, at the rate available at the time of purchase.

Please let me know if you require any further assistance.

Regards,

^AN

[Inspiring_Dreamer5047]

OK thank you, I'll check with Cust Spt.