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Migration from Adobe id to federated id (G suite SAML) - Effect on existing user

New Here ,
Dec 01, 2019 Dec 01, 2019

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Hi,our company currently consolidating idp to G suite.
Our adobe enterprises user is mostly Adobe id,with 30 of 300~ user is duplicates of unused federated id.
This directory is connected to inactive G suite saml apps,and is marked as active in adobe console.

Example:
johndoe@gmail.com - Adobe id - Adobe photoshop
This user also exist in directory with the same email

johndoe@gmail - Federated id

 

-Would there be any impact on for this kind of user if we delete the directory?

Our migration step is

-Create new directory in Adobe console

-Create new G suite saml apps

-Integrate G suite with Adobe console

-Migrate the domains to new directory(domains is verified already)

-Import and sync g suite user to the directory

(These 2 step below is advised by adobe support,to ensure end user get their asset migration email)

>Move the directory user to group without assigned license

>Update the Adobe id user to federated id

-Delete the old directory and G suite saml apps

 

Is there anything i miss? or any error on the step explained above?

Aside from forced to re log in and possibly have to manually move their asset,any other impact on end user ?

(both for user with duplicate federated id and standar adobe id)?

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Enterprise , Identity and SSO , Manage account

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correct answers 1 Correct answer

Adobe Employee , Dec 02, 2019 Dec 02, 2019

Hello,

for existing federated ID users, you would lose their assets (e.g. synced files, libraries, fonts etc.) if you delete the accounts and recreate them. I presume you're using an actual e-mail domain, since it's not possible to claim gmail.com itself. Naturally, we wouldn't ask you to reveal the name on the forum.

It might be simplest to contact our support team via your Admin Console to discuss the process of moving users, as we can manually migrate existing Federated ID users in theory to

...

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Hello,

for existing federated ID users, you would lose their assets (e.g. synced files, libraries, fonts etc.) if you delete the accounts and recreate them. I presume you're using an actual e-mail domain, since it's not possible to claim gmail.com itself. Naturally, we wouldn't ask you to reveal the name on the forum.

It might be simplest to contact our support team via your Admin Console to discuss the process of moving users, as we can manually migrate existing Federated ID users in theory to preserve their assets.

Dominic

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