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Move license from user to teams

New Here ,
Nov 19, 2020 Nov 19, 2020

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We have a teams management login where we manage our users and their licenses. One of our users in one of our subsidiaries purchased a Creative Cloud license for Photoshop. Is it possible for us to move that license over to our teams management portal?

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Admin console , Enterprise , Identity and SSO , Licensing , Manage account , Teams , Users and groups

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correct answers 1 Correct answer

Community Expert , Nov 30, 2020 Nov 30, 2020

Thank you for posting your query.

 

If the user has purchased an Individual Subscription for Photoshop, in that case the license cannot be transferred because Teams portal includes only Teams Subscriptions. You may help the user to Cancel the Individual Subscription for Photoshop and Add a new Photoshop Teams Subscription so that all licenses can be managed from One admin console and One Invoice is generated for all licenses. 

 

Also, if the user already has a Creative Cloud all Apps subscriptio

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Community Expert ,
Nov 30, 2020 Nov 30, 2020

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Thank you for posting your query.

 

If the user has purchased an Individual Subscription for Photoshop, in that case the license cannot be transferred because Teams portal includes only Teams Subscriptions. You may help the user to Cancel the Individual Subscription for Photoshop and Add a new Photoshop Teams Subscription so that all licenses can be managed from One admin console and One Invoice is generated for all licenses. 

 

Also, if the user already has a Creative Cloud all Apps subscription than Photoshop is already included in the package and you may help the user to Cancel the Photoshop Individual Subscription. 

 

Hope this helps.

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