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My files are missing

New Here ,
Dec 01, 2022 Dec 01, 2022

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Hello

I have a huge problem. Enterprise from which I have an adobe plan had troubles and I got cut off from adobe plan and adobe creative cloud. I have the access back but instead of option to log to my personal account and company's account, when I log in it directly logs me in to one account when  I have plan, apps and everythings, but every file I had is gone. I chcecked my desktop folders and everything but none, everything is gone. Is there a way to get my files back? Or only one file which i had only on my adobe creative cloud bc i didint make a desktop copy. It was adobe XD file. 

Thank you for your help

Have a nice day 

TOPICS
Enterprise , Teams , Users and groups

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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any subscription you administer, you control.  if someone else administers, they control.

 

who administers the account with the files tou want to access?

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New Here ,
Dec 01, 2022 Dec 01, 2022

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So i need to contact institution bc they have access to these files?

I will contact them tomorrow and update my issue. Thanks !

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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you're welcome.

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