My files are missing

[Adriana25230327ciy3]

Hello

I have a huge problem. Enterprise from which I have an adobe plan had troubles and I got cut off from adobe plan and adobe creative cloud. I have the access back but instead of option to log to my personal account and company's account, when I log in it directly logs me in to one account when  I have plan, apps and everythings, but every file I had is gone. I chcecked my desktop folders and everything but none, everything is gone. Is there a way to get my files back? Or only one file which i had only on my adobe creative cloud bc i didint make a desktop copy. It was adobe XD file. 

Thank you for your help

Have a nice day 

[kglad · Accepted solution]

any subscription you administer, you control.  if someone else administers, they control.

who administers the account with the files tou want to access?

[Adriana25230327ciy3]

So i need to contact institution bc they have access to these files?

I will contact them tomorrow and update my issue. Thanks !

[kglad]

you're welcome.