Need to install Premiere, ME and AE v24x, no option available in Creative Cloud app
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I have CC2025 versions of Premiere, Media Encoder, AE and Photoshop installed. I also have CC2023 installed of the same apps. I have a client project that requires that I edit in CC2024 Premiere and AE as I need to had it back in that same verison, but no option is available via Creative Cloud app in 'other' verisons flyout menus to install anything other than older version of 25x. Win 11 pc. I see mentions of contacting Adobe to request installers, but I've not received any useful reply to messages sent to a general support chat and I just got transferred to a 'hang up' dead-end when I tried to call the Adobe Support that I only got to after enduring a really un-helpful 'virtual' chat session. What can I do to get CC2024 apps installed? TIA.
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Hi Troy,
The only option to get previous versions within the app is from 'Other versions',https://adobe.ly/40LbsE6. If the version isn't available, unfortunately there is no other way to install the previous version. There are no offline installers available.
Hope this information helps.
Thanks
^KS
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Surely you're kidding? The linked article is has information that I've been trying. It's not available via the Creative Cloud app as the linked article suggests for any app I need (Premiere, ME and AE) as I've tried and stated.
So you're telling me I cannot install CC2024 versions at all? Ever? I cannot work with CC2025 apps as my client won't accept any modified projects (my final deliverables) returned in CC2025 project versions. They started the project in June of 2024 in CC2024 and will not consider converting it to 2025, I don't blame them. I was able to install CC2023 versions of the video apps back in November when I bought this new Win11 machine, and the reason I did was exactly why I need the older versions now- I was modifying a project for a client who wanted it back in the CC2023 verison it was created in. At that time, I think I recall seeing CC2024 as a option to install via Creative Cloud 'other' versions, I'm not positive, but likely it was there as I was able to install 23x versions of the video apps. I should have installed CC2024 at that time I guess? How was I to know the immediately previous version would be unavailable? This hasn't been the case to my knowledge. Am I wrong? Adobe is officialy still supporting the last CC2024 release, is it not? It seems it should be able to be installed if so. For Photoshop, I seem to be able to install the immediately previous versions (25x) if I want to, even versions previous to the 'long-term supported' version of 25x. Why not the video apps?
If I can't accept this project (a very large, long-term project), what am I supposed to do? This will cost me many tens of thousands of dollars in lost project fees. Surely there's a way. I've tried updating Creative Cloud app, updating Windows, rebooting, etc. And I've been trying since last week to figure this out. If there isn't a way, I'm truly at a loss. Again: Surely you're kidding, right?
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Is there a previous version of Creative Cloud App that I can roll back to somehow to 'reveal' the previous CC2024 versions?
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you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).
no other versions are available
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Is there a previous version of Creative Cloud App that I can roll back to somehow to 'reveal' the previous CC2024 versions?
By Troy Murison
The versions are not as clear anymore with "2024". What version number is your client using? When I look at premiere I see all versions released in 2024 available to me:
- 24.2 (Feb 2024)
- 24.3 (March 2024)
- 24.4 (May 2024)
- 24.5 (June 2024)
- 24.6 (August 2024)
- 25.0 (October 2024)
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Thanks for the relplies. I am subscribed and logged in while polling the Creative Cloud app. I've attached what I see when trying to update Pr. I am looking for the last version of 24 (24.6.4 in Premiere is what my client used) but I would take any 24x version at this point, their project is basically only cuts at this point so I just need to open it and save it in 24x. I just heard from a collegue that I may have to uninstall and reinstall the Creative Cloud app itself, so I am going to try that and I'll report back.
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I appreciate the help. I am subscribed, I am logged in. I am not running as a trial. If you are referencing the Looking for older versions? 'View More' link at the bottom of the dialog that pops up which I screen-shoted above, I had already tried that, I should have mentioned that. It opens a web page with instructions on how to reveal the dialog panel that I screen shot again. It does not provide a mechanism or instructions for obtaining anything in any way other than what I've already done. All paths from that webpage lead back to instructions on navigating to the aforementioned screen-shoted dialog in Creative Cloud app.
I just tried 'repairing' the Creative Cloud app, no change. I cannot unistall the Creative Cloud app, it states I cannot uninstall as I have Creative Cloud apps (ie: Pr, Me, Ae, Ps) installed currently and Creative Cloud app is needed to manage them. At this moment in time, I have a project I am editing with a deadline later today so can't uninstall everything in order to try that, but I will try that tonight. Although I am now aware that I won't be able to install 23x of Pr/Me back after that either, which I would like to hold on to as I have projects from another client that may need to be modified and saved in 23x in the next few weeks. After that, I am confident they won't be back with that need and I can drop v23x.
I literally installed 23x and 25.0 on November 1st, the day I got this machine. So at that time apparently, though I can't remember for sure, I could have installed 24x had I choosen to do so. And, at that time, that were at least three verisons I would have been able to install- 23x, 24x and 25.0. That's in conflict with the policy of only one previous version being available. Very frustrating why now I can't see ANY previous verison to install outside of 25.0 (currently on 25.1). Again, this is in reference to Pr, Me and Ae. In Ps, I CAN see the immediately previous version available along with seemingly every release version of it (26.3 current) including 25.12.1 (long term supported) plus 13 previous releases of v25. ! Why the disconnect? That's my frustration. Thanks again for the assists.
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Thanks for the update, Troy. I see that an organization is managing your CC membership. Please contact your organization's Creative Cloud Administrator for assistance. They can use the steps listed in https://adobe.ly/3WOZwzR to create packages for the applications they want to distribute on their network.
I will also move this discussion to the Enterprise & Teams discussion forum so the community can provide additional suggestions relevant to the type of subscription your organization purchased for you, Troy. ^JW
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i just viewed your screenshot. previously i was responding to this thread using a mobile and it's inconvenient to view attached files. (in the future, copy and paste into a reply any screenshots.)
because you have a teams/enterprise subscription, your admin controls which versions you can use (and explains why we all see v24 and you do not). ie, follow @Jeffrey_A_Wright's suggestion and contact your admin.
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Hi @Troy Murison,
Thank you for reaching out. I understand that you are looking to access an older version of Premiere Pro and AE but are unable to locate it in the Creative Cloud Desktop App. After reviewing your account, I see that you have an active Teams subscription associated with the Adobe ID used to submit your inquiry and that you are a contract administrator for this account.
To resolve this issue, please consider the following options:
Create Named User Licensing Packages: You can create a Named User Licensing Package from admin console.
Create a Package – Choose Managed Package and click Next.
Configure Package – Select OS and processor type. Enable Use OS Locales if needed. Click Next.
Choose Apps – Select the required applications. You can also create a lightweight package without apps. Click Next.
Filter Applications (Optional) – Options include:
Latest versions
Long-term supported versions
Beta apps
Older versions
Choose Plugins (Optional) – Add compatible plug-ins if required. Click Next.
Configure Options – Adjust package settings as needed and proceed.
For more details, refer to the full guide: Create Named User Licensing Packages.
Download Older Versions Directly: You can also check Adobe's archive of older versions by visiting this link. Follow the instructions provided to download and install the desired version.
I hope this helps resolve your issue. Should you have further questions or need additional support, feel free to reach out.
Regards,
^AN
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Hi @Troy Murison,
In addition to the suggestions shared above, please take a look at this article for future reference:
You can retain the older versions when you update your Adobe apps.
Let us know if you have any questions.
^Shivangi
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Hello, and thank you everyone for your help. I will look in to these options after my workday wraps. I really appreciate the help!
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Hi @Troy Murison,
Sure, take your time, and if you have any questions later, feel free to reach out. We're happy to help!
Regards,
^AN
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I worked on this last night and was able to follow the steps in the linked article(s) to create a package and download of the apps I need. I tried again tonight to figure this out. How to I get the Creative Cloud app to recognize that I need to have a 'update' to install? Do I need to install the 'Remote Update Manager' and somehow push the updates out to my own machine? I am not an IT person, we aren't a large company with a IT staff, we don't use Active Directory, etc. I just need to be able to install these 'old' apps on this one machine. TIA.
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Hi @Troy Murison,
Thank you for reaching out. You can create two types of Named User Licensing (NUL) packages:
1. Self-Service Packages
These allow users to install and update Adobe applications via the Creative Cloud desktop app, reducing IT overhead while ensuring access to the latest tools. Ideal for users without administrator credentials.
2. Managed Packages
Admins control deployment and updates, ensuring users have specific application versions. These packages support silent installations without user input.
For more details, refer to:
Remote Update Manager (RUM) for Managed Packages:
If you need to control updates and application versions across your organization, you can use Remote Update Manager (RUM). This tool allows IT administrators to remotely install updates for Adobe applications without requiring access to each individual machine. However, it's important to note that RUM detects updates but does not handle major application upgrades. To install Creative Cloud app upgrades, you must either:
Create and deploy a package from the Admin Console
Allow users to install upgrades through the Creative Cloud desktop app
For more details on using Remote Update Manager, please visit: Using Remote Update Manager
A managed package is the recommended solution for maintaining older versions of Adobe applications and preventing users from updating them.
Since you need it for only one machine, I recommend either creating a managed package or downloading and installing it from Adobe's archive link shared earlier. After installation of old version please disable the auto update feature.
To disable auto-updates:
- Open the Creative Cloud desktop app
- Click your account icon (top right)
- Select Preferences
- Go to the Apps tab
- Toggle Auto-update off
Hope this helps. Let me know if you have any additional questions.
Regards,
^AN
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Thanks for the detailed post. I did create a Managed Package the other day and was able to download the contents though I wasn't sur I needed to. What I can't seem to figure out is how to install the package. I thought it would appear in my Creative Cloud app assuming the package I created would be 'linked' somehow to my account and would then appear as a option to install. I have restarted, tried updates, etc. My package may be expiring soon, though I can easily create another but if it were going to populate the CC app, I thought it would have by now. Thus my thought about needing to use the Remote Update Manager but unsure of how that mechanism works either.
I also did navigate to the archive link, however the ONLY app that will appear in the 'Product Name' search field is Illustrator no matter what I enter. I just tried that again.
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Hi @Troy Murison,
Thank you for reaching out. Since you have already downloaded the package, please ensure it was created with the required version. Once downloaded, you can install it using one of the following methods:
Installing the Package
Manual Installation:
Windows: Run Setup.exe as an administrator from the package folder.
Mac: Double-click the .pkg file.
For detailed installation steps, refer to the official guide: Deploy Adobe Packages
Creative Cloud Desktop App & Installation
Managed Packages do not appear in the Creative Cloud Desktop App, as they are not linked to user accounts. They must be installed manually. When using the Creative Cloud app, only the latest and select older versions are available. To install an older version, you must use the Managed Package you created separately.
Remote Update Manager (RUM)
Since you’re installing on a single machine, RUM may not be necessary. However, if you want to manage updates across your organization, you can configure it using this guide: Using Remote Update Manager
Issue with the Archive Link:
If only Illustrator appears in the Product Name search, try the following:
Only try to press the first letter of an app you want to install. You will be able to see the apps as listed in the attached snip.
Clear browser cache and cookies
Use a different browser.
Let me know if you need further assistance.
^AN
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My bad- I did not dig into the folders within the downloaded file, I did locate the .exe file in a subfolder. However it fails when I try to run as administrator. It generated a log, but I am going to try to create a new package and try that tonight. Thank you for sticking with me, sorry I didn't poke deeper into the package contents first.
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Okay, I created a new Managed Package and downloaded it. Followed instructions here and in linked article and right clicked on the .exe file within the 'Run as Administrator'. That looked promising until it failed. I can't attach a video to this post, there is a screen grab of the exe fail dialog box. I tried running the msi route and it looks promising too, but ultimately just quits. Both do present a Windows security prompt, then seem to progress, both indicating with progress bars that installation is happening.
Any ideas? I've attached the log that is linked in the 'failed' dialog that resulted from the .exe attempt as well as a screenshot of the dialog box.
Also, for the Legacy Download option, I had already tried typing literally every letter of the English alphabet into the search box, only letters appearing in 'Illustrator' resulted in any 'hit' and that hit was always Illustrator. See attached.
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BTW, I have rebooted and attempted this several times.
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Hi @Troy Murison,
Thanks for reaching out. Sorry for delay in response. To help resolve the issue, please try the following:
Close Conflicting Processes: Some background apps or processes may interfere with installation. Please close all Adobe processes from Activity Monitor and ensure the Creative Cloud application is fully closed. Follow this guide for detailed steps: Close Conflicting Processes.
Post closing all the processes try to reattempt the installation.
If the issue persists, please share the PDApp log again so I can analyze it further and provide more precise troubleshooting steps.
Hope this helps. Let me know how it goes.
Regards,
^AN
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I had already done this, but to be sure, I tried again this morning after confirming that the CC app preference for Launching at login is not checked, rebooting and confirming it is not running via Task Manager. There are several other processes running related to Creative Cloud even when that app isn't running itself though. Same result as before with .exe and .msi. New log attached.
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