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Need to move Acrobat Pro Adobe ID to Federated ID account

New Here ,
Jul 17, 2024 Jul 17, 2024

I have a user that needs Acrobat Pro to sign documents. It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license. How do I update the Acrobat Pro?

 

I do not see Acrobat Pro as a product that I can assign in the Admin Console.  She is able to log into Adobe Analytics using the Federated ID.  

 

 

TOPICS
Identity and SSO , Manage account
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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2024 Jul 17, 2024

Hi @valeriea37531896, If the user has purchased a separate license, it will remain under the Adobe ID profile only. However, if you manage the Acrobat license in a portal, ensure that you are assigning the same license under the Federated ID. I am unable to find any Acrobat license under your DX console where you have a marketing and Analytics license.  

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Adobe Employee ,
Jul 17, 2024 Jul 17, 2024
LATEST

Hi @valeriea37531896, If the user has purchased a separate license, it will remain under the Adobe ID profile only. However, if you manage the Acrobat license in a portal, ensure that you are assigning the same license under the Federated ID. I am unable to find any Acrobat license under your DX console where you have a marketing and Analytics license.  

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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