• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

New account, new license one time pin notification email not coming through

New Here ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

New account, new license, one time pin notification email not coming through when a user needs to register / log in to the account. Does anyone know how to solve this issue?

TOPICS
Business ID , Manage account , Services and storage

Views

110

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 12, 2023 Sep 12, 2023

Hi @Eric32232677a95j if you've already checked the spam filters and confirmed their email address associated with the account, your best option is to contact Adobe Support via the Support tab in the Admin console.

Votes

Translate

Translate
Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

Hi @Eric32232677a95j ,

 

Sorry for the trouble caused. Have you tried the steps mentioned in this document?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

Hi @Eric32232677a95j if you've already checked the spam filters and confirmed their email address associated with the account, your best option is to contact Adobe Support via the Support tab in the Admin console.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2023 Sep 12, 2023

Copy link to clipboard

Copied

LATEST

Thanks man, soon as i clicked send i thought abount the exact same and then checked the anti-spam policy. Foun that the emails where being quarantined. I have now whitelisted the adobe.com domain in our tenant and that solved the issue. Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines