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2

New account, new license one time pin notification email not coming through

New Here ,
Sep 12, 2023 Sep 12, 2023

New account, new license, one time pin notification email not coming through when a user needs to register / log in to the account. Does anyone know how to solve this issue?

TOPICS
Business ID , Manage account , Services and storage
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correct answers 1 Correct answer

Community Expert , Sep 12, 2023 Sep 12, 2023

Hi @Eric32232677a95j if you've already checked the spam filters and confirmed their email address associated with the account, your best option is to contact Adobe Support via the Support tab in the Admin console.

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

Hi @Eric32232677a95j ,

 

Sorry for the trouble caused. Have you tried the steps mentioned in this document?

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

Hi @Eric32232677a95j if you've already checked the spam filters and confirmed their email address associated with the account, your best option is to contact Adobe Support via the Support tab in the Admin console.

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New Here ,
Sep 12, 2023 Sep 12, 2023
LATEST

Thanks man, soon as i clicked send i thought abount the exact same and then checked the anti-spam policy. Foun that the emails where being quarantined. I have now whitelisted the adobe.com domain in our tenant and that solved the issue. Thank you!

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