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new customer accountmanager?

New Here ,
Jul 29, 2021 Jul 29, 2021

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our (former?) customer accountmanager cannot be reached anymore.

we need to refrech a licence via an accountmanager.

How to solve this?

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Manage account

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LEGEND ,
Jul 29, 2021 Jul 29, 2021

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Do you mean you have been given the responsibility of taking over as account manager in your company? What kind of license plan is it?

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New Here ,
Jul 29, 2021 Jul 29, 2021

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No, the customer accountmanager from adobe cannot be reached anymore. Neither email nor phone seem to be in use anymore.

All messages say that I have to contact the accountmanager to receive an offer first...  but Since there is no accountmanager anymore... no offer, no renewal of the license (acrobat pro DC) 

We never received a message that he was replaced by a new contact...

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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What kind of license plan is it?

Is it a teams, enterprise or individual plan?

 

Who is your contract owner? Is that you? Did you try to log into the admin console to contact Adobe support: https://adminconsole.adobe.com/?

 

ABAMBO | Hard- and Software Engineer | Photographer

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