new customer accountmanager?

[defaultb8fuvan73xmz]

our (former?) customer accountmanager cannot be reached anymore.

we need to refrech a licence via an accountmanager.

How to solve this?

[Test Screen Name]

Do you mean you have been given the responsibility of taking over as account manager in your company? What kind of license plan is it?

[defaultb8fuvan73xmz]

No, the customer accountmanager from adobe cannot be reached anymore. Neither email nor phone seem to be in use anymore.

All messages say that I have to contact the accountmanager to receive an offer first...  but Since there is no accountmanager anymore... no offer, no renewal of the license (acrobat pro DC) 

We never received a message that he was replaced by a new contact...

[Abambo]

What kind of license plan is it?

Is it a teams, enterprise or individual plan?

Who is your contract owner? Is that you? Did you try to log into the admin console to contact Adobe support: https://adminconsole.adobe.com/?