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our (former?) customer accountmanager cannot be reached anymore.
we need to refrech a licence via an accountmanager.
How to solve this?
Do you mean you have been given the responsibility of taking over as account manager in your company? What kind of license plan is it?
No, the customer accountmanager from adobe cannot be reached anymore. Neither email nor phone seem to be in use anymore.
All messages say that I have to contact the accountmanager to receive an offer first... but Since there is no accountmanager anymore... no offer, no renewal of the license (acrobat pro DC)
We never received a message that he was replaced by a new contact...
What kind of license plan is it?
Is it a teams, enterprise or individual plan?
Who is your contract owner? Is that you? Did you try to log into the admin console to contact Adobe support: https://adminconsole.adobe.com/?