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New user account creation fails

New Here ,
Mar 09, 2022 Mar 09, 2022

The issue: New users cannot proceed with account creation due to error stating "please enter your date of birth." even though all fields are sufficently filled out. Attached is a screenshot of the error with personal infromation edited out.

adobe.png

Background: In a recent change, it appears Adobe has dropped the day (in relation to the new user entering their birthday) selection field when new users are signing up for an account (in this specific case, via an e-mail invite sent from Adobe Creative Cloud).

I confirmed with Adobe support that they did in-fact very recently (this week) drop the day field and now only simply ask for month and year for new users. I've tried circumnaviating this by having the user sign up for a new account by simply navigating to adobe.com and creating an account, however the issue also present there too. I've also tried entering alternative values, such as: 65, 02011965, and leaving it blank, but the same error is stated. I've cleared cookies, tried alternative browsers, and tried alternative devices not associated with my enviornment.

I am curious if anyone else is also experiencing this issue (or can attempt to re-create it if they're feeling like lending a generous, helping hand). Thank you for reading!

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New Here ,
Mar 31, 2022 Mar 31, 2022
LATEST

Yes, it's a problem with the month. Change it to a different one.

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