New User, New License - no access

[Pacur_VLB]

All, 
I bought a license, added a user to that license and had the system sent out an invite.  When the user tries to access - she's getting a message to buy a license.  HELP, PLEASE!

[Bani Verma · Accepted solution]

Hi there, 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3MojKLr.

Let us know if this helps. 

^BS