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No one is answering the support phone or calling back, been trying to talk to adobe for 2 weeks now

New Here ,
Mar 18, 2020 Mar 18, 2020

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anyone out there?? i need someone to talk to me - live chat goes no where

leaving a message for a call back goes no where

i want to cancel my teams purchase and go back to creative cloud all apps

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Licensing , Manage account , Teams , Troubleshooting

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New Here ,
Mar 19, 2020 Mar 19, 2020

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I'm having the same issue... no answer at all.

 

 

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi, 

 

I am sorry for the inconvenience caused to you, could you please let us know more about your query so that we can try and help you here in the community itself?

 

 

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi there, 

 

I am sorry for the inconvenience caused.

Could you please share the Adobe ID associated with the subscription, contact number and the best time to reach you in a personal message with me? I'll reach out to the team and get you help as soon as possible.

 

To know how to send a personal message please see: https://community.adobe.com/t5/Enterprise-Teams/How-to-send-Personal-Message-to-someone-in-the-commu...

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New Here ,
Mar 26, 2020 Mar 26, 2020

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no its not resolved. i need to cancel adobe teams and go back to adobe creative cloud all apps

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New Here ,
Mar 26, 2020 Mar 26, 2020

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this link doesnt work

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LEGEND ,
Mar 19, 2020 Mar 19, 2020

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Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Thank you! Test_Screen_Name  for mentioning this.

 

Please only share your details with the people who have the Adobe Employee badge below their names and an Adobe logo under their profile pic. See the example below:

 

profie.PNG

 

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New Here ,
Feb 21, 2022 Feb 21, 2022

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i can not get anyone to answer me. I've been stuck in hold for over an hour. Then hung up in. Then the same thing happens again. Beyond frustrating. Can someone please call me?!

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LEGEND ,
Feb 22, 2022 Feb 22, 2022

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No, Adobe won't call you. Only scammers will contact you. I suggest you try the Chat instead.

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Hi there!

Sorry for the inconvenience caused.

 

There is an option of connecting with the chat support as well, You can initiate the chat by clicking here.

 

Please type 'Agent' to get connected to a Support Executive directly.

 

Hope this helps!

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New Here ,
Jan 09, 2024 Jan 09, 2024

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This is insane.  i called last night and it said 15-30 mins.  had to hang up after an hour.  today it said less than one min...im at 25 mins.  i bought now TWO photoshop essentials from best buy and the code isnt working.  sounds like i have to call adobe to get fixed but then you cant reach them.  doesnt anyone care anymore about their clients!!!!!!!!

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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LATEST

use your console:  open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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