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no se puede instalar desde adobe creative cloud

New Here ,
Sep 29, 2023 Sep 29, 2023

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Hola

Un usuario de mi equipo con creative cloud instalado y con permiso de instalación desde administrador intena instalar cualquier aplicación pero al clickar a instalar queda en espera y no se instala nunca.

¿Me podéis ayudar?

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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restart the computer and retry (or just check - maybe the app is already installed).

 

if that fails, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Oct 04, 2023 Oct 04, 2023

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Thanks for your quick response.

I'll try your advice.

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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keep us updated, if you have time.

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