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Offline installer for CC Desktop / Server availability issues.

Community Beginner ,
Aug 23, 2013 Aug 23, 2013

This is a follow up to the issue described here: http://forums.adobe.com/message/5620240#5620240

As we have to install CC Desktop on each of the systems deploying CS6 packages, I'm looking for an offline installer for it. Is such a thing available?

The reasons I ask are that A) There's no guarantee that the machine will have internet access during the installation. and B) Half the time I run it on a desktop, I get an error message telling me "The remote server is not responding in a proper manner"; my response to which was similarly improper...

My "Deployment" such as it is now relies on users copying the file form a network share on to their desktops, running it individually and hoping that the server is online. Not fun when you've got 50 artists across 5 studios wanting to get these packages installe; and that's only so I can proceed to the wheel-of-fortune that is the AAMEE-produced MSI package.

Are these server availability issues commonplace? Is this just one of those things that afflicts all software launches that rely too heavily on online components?

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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2013 Sep 10, 2013

Hi Terry Dooher,

Create a package selecting Muse and CC desktop will be packaged along with it. As we know that Muse is packaged in Exception folder and it will not get installed unless we try to install from exception. Run the setup from the Build folder to install CC desktop.

Regards,

Romit Sinha

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Adobe Employee ,
Aug 26, 2013 Aug 26, 2013

Hi Terry Dooher,

Are you trying to install CS6 as a part of suite or subscription.

Regards,

Romit Sinha

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Community Beginner ,
Aug 27, 2013 Aug 27, 2013

Hi Romit

I'm installing CS6 as a package, authenticated using our new CC subscriptions; but it doesn't appear to matter how I deploy the main package itself, it's the Creative Cloud Desktop application, that I'm concerned about.  It appears to be necessary to install this before the CS6 applications can be activated correctly, but I have no way of automating this process.

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Community Expert ,
Aug 29, 2013 Aug 29, 2013

Hi Terry,

If it's helpful, you can find and use all the original offline installers for all Creative Cloud and CS6 tools (including the CC Desktop App) here:

Adobe CC Direct Download Links

and/or

Adobe CS6 Direct Download Links

If you have those files in hand then you can install the free trials anywhere while being offline.  In most cases the Internet is used to activate the software longer-term, although Adobe still provides procedures for offline activation:

Activate your software offline

If the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline.

For instructions, visit www.adobe.com/go/getactivated.

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Community Beginner ,
Aug 30, 2013 Aug 30, 2013

It's not the applications I'm after, although the donwload links are useful.

The CC Desktop application is just a small downloader that has to be run manually and directly on the destination desktop. I can't even run it from a network share. This is the part I'd like to deploy centrally and offline, but I can't find any way of doing this.

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Adobe Employee ,
Aug 30, 2013 Aug 30, 2013

Hi Terry,

Launch CCP and create a package by selecting any one of the CC apps. The new CC desktop will be automatically pacakaged along with the product. Deploy the package on user machine and it will update the AAM.

Regards,

Romit Sinha

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Community Expert ,
Aug 30, 2013 Aug 30, 2013

Maybe you're going around in circles here Terry... 

Previously, you would use AAMEE to package CS6 applications for deployment.

But now, if you have Creative Cloud for Teams, then you can use Adobe's new Creative Cloud Packager utility...

However, are you able to use the CC Packager to bundle up the older CS6 apps (as you say you need) instead of CC apps?

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Community Beginner ,
Sep 02, 2013 Sep 02, 2013

Therein lies the main problem: I am _only_ deploying CS6 and I can _only_ use AAMEE to build these packages. (CC Packager only supports CC apps)

It's good to know that the CC Desktop app is packaged with CC apps, but we're not going to be moving to CC version products until (at least) early in the new year.  Until then, I need to Deploy CC Desktop in a manageable way alongside my CS6 packages so that new staff can activate their CS6 licenses. The post I referenced at the top will go into the details of why.

All I have is a 4MB executable that must* be run locally, manually and downloads all fo the content. It's not a particularly scalable mechanism...
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Adobe Employee ,
Sep 05, 2013 Sep 05, 2013

Hi Terry,

Have you tried the steps mentioned in post 5.

Regrads,

Romit SInha

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Community Beginner ,
Sep 05, 2013 Sep 05, 2013

Hi Romsinha,

No, I haven't, because I don't want to deploy any CC products, yet. The packager insists I select at least one major package before it will let me build anything.  As I said, I have to stick with CS6 versions of software.

If there was some way I could extract the offline installer for CC Desktop from this package, that would be great. Is that possible?

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Adobe Employee ,
Sep 05, 2013 Sep 05, 2013

Unfortunately we do not have offline installer for CC desktop. However you may try the solution in post 5 and uninstall the CC apps deployed once user are able to sign in. Uninstalling CC apps will make no changes in the updated AAM.

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Community Beginner ,
Sep 05, 2013 Sep 05, 2013

With all due respect, that's not a particularly useful mechanism for us. This is the "Enterprise Deployment Forum" and I was hoping for something a little more automatable. Manually uninstalling an application is no better than having to manually install CC Desktop in the first place.

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Adobe Employee ,
Sep 10, 2013 Sep 10, 2013

Hi Terry Dooher,

Create a package selecting Muse and CC desktop will be packaged along with it. As we know that Muse is packaged in Exception folder and it will not get installed unless we try to install from exception. Run the setup from the Build folder to install CC desktop.

Regards,

Romit Sinha

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Community Expert ,
Sep 26, 2013 Sep 26, 2013
LATEST

Hello again Terry,

Looks like your (easy) solution is coming soon:

http://blogs.adobe.com/oobe/2013/09/creative-cloud-packager-1-3-pre-release.html

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