One team member can't get into library?

[samanthaw6525845]

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library. 

From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either.

Any ideas???

[Deepjyoti Acharjee]

Hi Samantha,

Thank you for posting your query. 

I understand that you are referring to to Collaboration feature that allows you to share groups of assets from your Creative Cloud account with other Creative Cloud users and allows them to work cooperatively with those shared assets.

For this kindly refer to the following help article and follow the steps as mentioned under the Section "How do I create a Collaboration" in : https://helpx.adobe.com/creative-cloud/help/collaboration-faq.html

Also as per the attached that you have shared, it mentions about : Invite to “Spots”. I would like to understand if “Spots “ is a shared folder for which you are trying to set collaboration.

Thank you.

[samanthaw6525845]

Hi, that is the function, but what you wrote isn't the solution. That's what I've already done, but it is not working.

The 1 user is not getting any invite email, or can see the shared library. The other 2 users can. Exact same process was done for all 3. IT support has checked the email server, junk/spam filters, but this user isn't getting any auto invite emails at all. I've tried doing the 'share library' via InDesign, Illustrator and Photoshop, but still that one user can't see the shared library.  We have 4 users on enterprise agreement. 

[Deepjyoti Acharjee · Accepted solution]

Hi,

Thank you for writing back to us and I understand that the user is unable to receive the mailer.

However, we have tried re-sending  an Old invite to the same user (C) and the mailing communication shows that the email has been delivered successfully. You may as well ask your user to check mailer inbox and the user should be able to see the old invite that was resend for testing purpose. Also, we have checked past 7 days Logs and there are no email bounce backs received for the same account.

Since this query require some more inputs in order to help fix the issue completely, we would request you to Contact our Support Team directly by initiating a chat session.Please click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html

Thank you.

[Denise5E4D]

I am experiencing almost the same issue.  I just started at my place of employment and our marketing department sent me a collaboration invite for our marketing library - I did receive the e-mail from adobe inviting me from our marketing team, and I clicked on Start collaborating button and nothing shows up in my libraries in any of the products.  Can someone please help?!

[samanthaw6525845]

Hi, this was my original post/question. It took us too long and too many calls to Adobe to figure out that ADOBE themselves had blocked the users email address which caused the issue. I wish you luck!

[Denise5E4D]

Thank you for responding!

Did you have to contact Adobe directly to unblock the email?  And was it the employees email who was to accept the invite or the invitor?

[samanthaw6525845]

No worries.

We contacted Adobe via phone. It was the invitee who accepted the invite.

[rnmccartney]

This is the issue I am having. Were you ever able to resolve it?