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Ongoing Charges Despite Cancellation of Adobe Creative Cloud Subscription

New Here ,
Jun 21, 2024 Jun 21, 2024

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Dear Adobe Support,

 

I am posting here as it it impossible to contact support directly.

 

My name is Lisette Luik, and I am currently using an Adobe Creative Cloud subscription with a student discount. Recently, I canceled my subscription, but I continue to be charged monthly despite no longer having an active subscription and not being able to use the Adobe programs for over a month and a half.

Here are the details of my account and subscription:

 

My issues are as follows:

  1. I canceled my subscription on May 13, 2024, but my bank account continues to be debited for monthly payments.
  2. Adobe’s system indicates that I do not have an active subscription, yet charges are still being applied.
  3. Since the cancellation date, I have been unable to use Adobe programs, but I am still being billed for the service.

Previously, I contacted Adobe support regarding increasing my Adobe Cloud storage, and now I am seeking assistance with the ongoing billing issue. I am ready to provide any necessary proof of my subscription cancellation and the continued charges.

Please address this issue as soon as possible and arrange a refund for the incorrectly charged amounts. Additionally, confirm that my subscription is indeed canceled and that no further charges will be made.

I look forward to your prompt response and resolution.

 

Best regards,

Lisette Luik

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Education , Licensing

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hi @Lisette3817737689wd ,


I reviewed the account that you used to post here and found that you still have an Enterprise License assigned to you. For issues related to billing and subscription cancellation, it's best to contact your organization's administrator for assistance. To know more about contacting your Admin, click here.

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