Paid for one year, got trials.

Report · Dec 02, 2014

I've purchased a Creative Cloud Student and Teacher Edition (one-year) from the online reseller - Digital River International S.a.r.l.. and it shows on Plans & Products section in my account.

I passed all the process, but when downloading the cc programs i got trails, instead of full programs.

In few cases like illustrator i been asking to give an authorization code, which i didn't get in the purchasing process. somehow my Adobe ID doesn't recognize the plan that I paid for.

I've tried to uninstall (in the regular way and with adobe cc cleaner) and to re-install but it doesn't work. how can i fix that?

Its running on pc.

Report · Aug 06, 2018

I too am having trouble with my Acrobat pro dc subscription download. Here is what I found that might help you:

Log into your cloud account, any available downloads will be there. But be careful. I thought mine was there, but it only downloaded a trial version, even tho I downloaded the version that said subscribed version. After it is downloaded and installed, we are supposed to be able to 'activate' it (thru the top menu under Help or something like that. I had to open my AcrobatproDC and click on the Help from the top menu, and then sign in. Which I did with no problem, however I cannot see anywhere where I can 'activate' it. That too is supposed to be available for me to click on in the main tool bar. My version is still telling me I have a trial version. I've been working on this for several days, and after 4 hours with tech support the other day, they elevated the case. I'm still waiting on them. I'm really close to going with a different program, this mess is horrible!