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Payment info not updated after another licence addon

New Here ,
Jun 04, 2024 Jun 04, 2024

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We have laready purchased creative cloude licence by credit card. after few month we have to buy another licence. it's done sucessfully but after few days later received a mail " your payment not approved. Please update payment info. 

 

We have sucessfully updated payment info but it's not updated. we are trying with another card but not done yet. now we have received mail your licence suspended on date..... please update your payment info asap.

We have already going with chat support not possitive result.

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Licensing , Manage account

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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Hi @Stellar Infor35220325zy3i ,

 

I reviewed the email account you used to post here and found that you contacted support. Our team is working to resolve the issue. Please let us know if you need any further assistance.

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