Payment won't pass

[adrien5F93]

Hi, i've been using a "subscription cards" from an online payment service (Spendesk) : You specify an amount and every month, the cards can be debit of that amount. It's working for a while.

But this month, the payment didn't pass. I've read something that "fakingly" updating payment method from adobe can relaunch the payment, which i did. And indeed i see from spendesk my actions, but none seems to pass correctly (the due amount isn't 1€ ofc):

- I've read this on the Spendesk Support documentation about that issue : 

• the transaction may have been cancelled because it was an authorization request made by the supplier from whom you purchased the product. This request is a one-off debit, made by the merchant to check the validity of your card. Once the request is cancelled, the money will be released on your account. The e-mail you received notifies you to keep you aware that the related funds are back on your account.

https://helpcenter.spendesk.com/en/articles/4107267-your-payment-was-cancelled

Can you help please?

[iCharles · Accepted solution]

Hi Adrien, 

You will have to contact support for queries related to Accounts and Payments. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here.

Hope this helps.

Charles