pdfpreviewhandler Acrobat DC Server 2016 RDS prevent deleting .pdf

[Guest]

A customer of ours uses Server 2016 Remote Desktop Server..
They have Adobe Acrobat DC en Adobe Acrobat Reader installed on the Remote Desktop Server.

If Acrobat DC is the default PDF application:

When you turn the previewpane on in the Windows Explorer and you 'preview' a PDF file located on a networkshare the preview prevents you from deleting the file.
You can't delete the file because the file is in use by 'Windows Explorer'.

If Acrobat Reader is the default PDF application the preview works fine and you are able to delete the PDF-file.

This isn't a workable workaround for the customer because they edit +/- 200/300 PDF files a day.

We tried replacing the PDFPrevHndlr.dll from Acrobat DC with the PDFPrevHndlr.dll from AcrobatReader and from a clean Acrobat DC installation on Windows 10 (which doesn't experianced the problem). But the other PDFPrevHndlr.dll won't work with the installation they complete break the pdf-previewer.

Is there any way to resolve this issue for the customer?

Greetings,

Jorg Kouwijzer

[Guest]

bump

[Steve Cordero · Accepted solution]

FYI

Known issues | Adobe Acrobat DC, Reader DC

• Problem: Windows preview locks the PDF for saving in Reader/Acrobat. [3942525]