Most of our clients using Windows 7 and Adobe Acrobat to make PDF documents have suddenly started running into an error.
"Unable to open the document:
\\server\area\user\Documents\abc.docx
Please check to see if you have read permission for the above file"
Yes, we use folder redirection, and I've already tried to apply the solutions in this thread (Unable to open document. Please check to see if you have read permission for the above file.) without success.
I get the same issues when I try with my regular domain user with redirected home folders.
Checked the permissions on both Adobe Acrobat and the Document folder itself, and everything seems to be alright.
When you in Windows Explorer click the "Work offline" button, it suddenly works (duh, it's opening a local version of the file then). I've currently told the clients to use this as a temporary workaround, but it's not a solution that should really be used in the long run.
This issue is happening with both Acrobat 10 and 11...
PS: Most of the clients that use Acrobat use the Public 360 Case and Document Handling system. I do not believe it has anything to do with that, since I don't have it on my computer.
AdChoices