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personal Student account

New Here ,
Nov 22, 2023 Nov 22, 2023

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I have paid for a student account since I'm in college (not funded nor supported by my college) and made the mistake of using my college Email to creat-it. Now when I try to log in, it says to contact my college and I can't seem to be able to have a direct contact to Adobe to discuss.  Since I paid for everything out of pocket and I can't use it nor reach anyone to help resolve this issue. Does anyone have a direct number or any type of contact information that i could use please ?

Thanks a lot !!

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Licensing , Manage account , Services and storage

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correct answers 1 Correct answer

Adobe Employee , Nov 22, 2023 Nov 22, 2023

Hello @Alex337966771zdl ,

 

You should have a subscription under your personal account. When you try to log in to https://account.adobe.com/plans, do you see the All Apps subscription? Make sure you choose a personal account, not company/school, after you enter your email when logging in.

You can also make sure on Creative Cloud you choose the correct account to sign in.

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Hello @Alex337966771zdl ,

 

You should have a subscription under your personal account. When you try to log in to https://account.adobe.com/plans, do you see the All Apps subscription? Make sure you choose a personal account, not company/school, after you enter your email when logging in.

You can also make sure on Creative Cloud you choose the correct account to sign in.

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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after confirming your subscription per the above sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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