Photoshop ipad is NOT working for teams

Report · Oct 15, 2024

Before you ask...yes I've switched off Automatic Profile Switching. There is an issue ONLY with Photoshop for iPad where it is not giving you the option to log in to your team profile. This was confirmed by someone in the tech team as an issue and I'd like an update from Adobe staff of the progress of this fix.

Report · Oct 15, 2024

Hi there,

Thank you for your patience. To help narrow down the login issue with Photoshop for iPad, please try the following:

>Connect to Different Networks: Use various Wi-Fi networks or mobile data to see if the problem persists.
>Create a New Account: Consider creating a new Adobe account and assigning the same license to it. This step will help us identify whether the issue is linked to your user account or if it is specific to the iPad/network.

These steps will help us better diagnose the problem. If you still experience issues, let us know.

Regards,

^AN

Report · Oct 15, 2024

This hasn't worked.. Illustrator and Fresco on ipad work just fine but not Photoshop ipad which leads to think it's a software issue. It doesn't allow switching and I even managed to capture it logging automatically into my personal account. This needs to be looked into as someone in your tech team has flagged others have coomplained of this also and they're aware of the issue.

Report · Oct 15, 2024

Hi there,

Have you tried uninstalling and reinstalling the app? This has helped resolve the issue most of the time.

Please give it a try and let us know if this helps.

^BS

Report · Oct 16, 2024

Yes. Lots of times. It's still not working. Someone at your organisation said this is a known issue. I'd like an udate on the fix pls

Report · Oct 17, 2024

Hi there,

Thank you for reaching out.

We are currently investigating this issue and will update you once we have a resolution. Thank you for your patience. If you have previously raised a case, please share the case ID with me via personal message.

You can find instructions on how to send a personal message in the community here.

Regards,
^AN