Plan cancellation/billing history

[adam_9324]

I was sent an email which stated that my 'Payment has failed' for my creative cloud pro plan, but looking on my adobe account there is no creative cloud pro plan on the website, neither is there any orders or invoices on the account that was sent the email. The only plan I have on that account is adobe express for my school, which is not the creative cloud pro plan and is something I do not have to pay for. Can you check my account for this plan or something, as I have no idea where there is any evidence of me having this plan. If it is possible can you cancel, as I already have the adobe enterprise for schools. There is just no mention of this plan anywhere on my account, no any billing outside of the fact it has already taken money out of my bank account and the email which was sent to me saying tha payment failed due to there being not enough money in the account.

[Bani Verma · Accepted solution]

Hi @adam_9324,

I have reviewed your account associated with the Adobe ID you used to post here and found that you have an All apps and Express subscription from your school and a Creative Cloud Pro personal subscription registered on it. You are being charged for the individual subscription. 

To check your plans, go to the https://adobe.ly/468FF3R page. You should see the Creative Cloud Pro subscription there. 

To cancel the Creative Cloud Pro subscription, follow the instructions shared here: https://adobe.ly/4n4d45J;

I hope this helps you. 

Thanks,

^BS

[adam_9324]

Thank you for the reply. When I go to my plans, it doesn't show the Creative Cloud Pro plan, so I cannot cancel it. Here is what my screen looks like. Also, the instructions link takes me to a page that says: 404 page not found. Here is my plans screenshot

[Bani Verma]

Thanks for sharing an update. For some reason, the link is giving me a 404 as well. I'll investigate this. 

This one should work, please try: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

^BS