• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Plan stop working - ADOBE FOR ENTERPRISE FCCC - FOUNDATION FOR CALIFORNIA COMMUNITY COLLEGES

Community Beginner ,
Aug 23, 2022 Aug 23, 2022

Copy link to clipboard

Copied

My Adobe Account lists my plan - ADOBE FOR ENTERPRISE FCCC - FOUNDATION FOR CALIFORNIA COMMUNITY COLLEGES - but my Creative Cloud app (Mac) doesn't. When I open Photoshop and Illustrator, I get a "6-DAY TRIAL REMAINING" notice. I followed Adobe "RESOLVE TRIAL AND LICENSE EXPIRED ERRORS" troubleshooting instructions, but nothing has worked so far.
TOPICS
Education

Views

737

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Aug 24, 2022 Aug 24, 2022

I received this explanation today from FCCC:

 

Thanks for reaching out to us. We have received communication from our end-users across the system about a notification regarding the expiration of Adobe applications, services, and tools.  Please disregard the message since this is inaccurate. We want to provide background context below on why this is occurring.
 
The reason that these notices are appearing is due to the recently concluded negotiations of the new California Community College (CCC) Col
...

Votes

Translate

Translate
New Here ,
Aug 23, 2022 Aug 23, 2022

Copy link to clipboard

Copied

Exact same issue for me starting 8-22-22. Worked as expected beforehand. None of the troublshooting resolved the problem. Contacted collegebuys@foundationccc.org, but no reply yet.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

I received this explanation today from FCCC:

 

Thanks for reaching out to us. We have received communication from our end-users across the system about a notification regarding the expiration of Adobe applications, services, and tools.  Please disregard the message since this is inaccurate. We want to provide background context below on why this is occurring.
 
The reason that these notices are appearing is due to the recently concluded negotiations of the new California Community College (CCC) CollegeBuys Purchasing Agreement with Adobe. The process is routinely completed every three years. Due to the transition of contracts related to your license, an unexpected message was sent notifying our end-users that their licenses are expiring soon. This notice may reappear over the next 60-days, through September 29, 2022. This is not our desired situation, and I appreciate you bearing this with us and bringing forward your concerns. We are actively working with Adobe to remove these notices immediately to prevent further concern and panic from our end-users.
 
PLEASE DISREGARD THIS MESSAGE. YOUR LICENSE WILL NOT EXPIRE. WE ARE WORKING WITH ADOBE TO REMOVE THIS NOTICE.
 
Glenn25764718xggc_0-1661355989285.png

 

 
We apologize for the notice you are receiving and the challenges you are encountering.  This is unacceptable. The Foundation, Computerland, and Adobe are actively communicating to problem solve this matter. I encourage you to forward this communication to your colleagues that are also working with our Adobe program. Thank you for your support and understanding.

Sincerely,
 
 
CollegeBuys Customer Service
Foundation for California Community Colleges
 
1102 Q Street, Suite 4800 | Sacramento, CA  95811

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

Thank you! What a relief! My Illustrator-Photoshop class starts in 9 days so I was really worried!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

Thank you!!!! 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2022 Aug 26, 2022

Copy link to clipboard

Copied

yes same situation here, i am going to get a D grade  if it stops working

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2024 Jun 11, 2024

Copy link to clipboard

Copied

Hi, How can I link my order to this Adobe account ???

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

Hi @Diem379893977jwx

Could you please explain the issue which you are having trouble with in detail, so that I can assist you in the best manner possible.


^CS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

This is my order. I can not use it . WHy I haven't got any code then I can sign in?
[cid:3dd70129-610b-4492-baf4-0c9c2c3a2af9]
[cid:1255a7f6-fc59-4560-bc5d-5edc4f59f01b]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

Where did you purchase this plan from?


^CS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

May be for “FCCC-Foundation for California Community Colleges”


[cid:6c5c2376-e8b1-41b7-984a-acb3bca1cb7d]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

LATEST

I cannot see any plans associated with the email account you used to post here. I would suggest you reach out to your reseller or the person that you purchased the plan from.


^CS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines