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planes y facturas duplicadas

New Here ,
Dec 29, 2022 Dec 29, 2022

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Hola, alguien pudiera ayudarme por favor, hice la instalación del adobe para dos equipos en diferentes fechas en un lapso de un mes, se me hizo el cobro por cada una, ¿cómo puedo unificarlo? y sobre todo que pudiera cancelar un plan y pudiera recuperar mi pago. ¡Gracias!

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Licensing , Manage account

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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@Nohemí221028407edv 

 

do you have have a teams or enterprise subscription?

 

if yes, are you the plan administrator?

 

p.s. if you don't know your plan type, check your account, https://account.adobe.com

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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LATEST

If you have an individual plan, you will have needed to create 2 different Adobe IDs, as you can't take the same plan twice on one account. If you are still in the 14-day range, you should cancel the newest plan. (https://account.adobe.com/plans) If you are past that 14 days, you should contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

If you have a Teams account, check with Adobe support via the admin console (you need to be a plan administrator): https://adminconsole.adobe.com/support.

 

ABAMBO | Hard- and Software Engineer | Photographer

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