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Problème licende d'équipe Adobe stock

Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Bonjour,

je possède une licence d'équipe Adobe Stock. Dans mon administration Adobe, j'ai paramétré 6 équipiers. Impossible de leur attribuer cette licence, car on me demande une licence par utilisateur, alors que c'est une licence d'équipe.

Pire, quand je me connecte sur Adobe Stock avec le compte qui a acheté cette licence, je ne peux pas charger d'images, on me dit pas de licence.

Je m'arrache les cheveux sur ce problème depuis un bon moment. Quant à avoir un rendez-vous avec un technicien, on me propose un rdv à minuit.

La question est simple : comment attribuer cette licence d'équipe à l'ensemble de mon équipe, dont moi-même.

Cordialement

TOPICS
Admin console , Licensing , Manage account , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Jun 02, 2023 Jun 02, 2023

Hi christophel23501154

 

This should probably answer your question - https://helpx.adobe.com/in/stock/help/adobe-stock-teams.html

 

Regards

Rohit

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hi christophel23501154

 

This should probably answer your question - https://helpx.adobe.com/in/stock/help/adobe-stock-teams.html

 

Regards

Rohit

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Community Beginner ,
Jun 05, 2023 Jun 05, 2023

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Hi, thanks for your response.

But it doesn't work. It's not possible to add users to this team licence. The button is inactived.

Regards

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi christophel23501154 

 

This is most likely due to the type of contract you have and the Identity type you currently use for your end users.

Can you please DM me your Organization details along with the ID that you are trying to add/

 

Regards

Rohit Pandita

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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Just one point, what DM means ?

Thanks

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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DM - Direct Message.

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Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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Ok 🙂 thanks

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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Hello,

I don't receive any DM of your part ? What about my problem ?

Thanks

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Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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Oh, sorry, I was waiting for it in my email client. I just find it in the site.

 

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