Problem - our users are being asked to enter an Adobe Serial Number when trying to use Acrobat XL

[stevec62489353]

Problem - our users are being asked to enter an Adobe Serial Number when trying to use Acrobat XL.  This is Lycoming College.  We have a small number of users who are being asked to enter an Adobe Serial/License number when trying to use Adobe products most specifically Acrobat.  Could you offer and insight or advice.  Please respond to caravagg@lycoming.edu.

Thank you

[alisterblack · Accepted solution]

Hi,

This is a known issue affecting a small number of Acrobat XI serial numbers at the moment.

Please contact customer care with your serial number and details of your account and they will be able to assist.

To contact customer care either use the Support tab in the Enterprise Dashboard or follow the steps from here https://helpx.adobe.com/contact.html - Contact Customer Care