Problem to activate the licence after uninstall-install Acrobat from CS6

Report · Sep 18, 2015

Hello,

One of my users had constant problems with Adobe Acrobat (It was freezing) and i had to uninstall-install it to make

it work properly. (From the CS6 installer we use)

I could not install it with the licence he is currently using, so i had to install it as a trial to unblock him.

Is there a way I can activate it from the suite ? How can i manage to get it activated ?

Thanks in advamce,

Cheers,

Sebastian

Report · Sep 20, 2015

Installed for standalone Acrobat is different from Creative Suite version & will not accept the same licence key.

You need to install it from the CS6 installing disk & then try to activate the entire CS6 package after deactivating it (Learn to activate or deactivate Adobe apps.).

Regards,

Aadesh

Report · Sep 30, 2015

Hi back Aadesh,

The licence problem is now resolved, but now Acrobat goes back to the "not responding" when the user opens a PDF. But the problem is not

occuring everytime.

Thanks for you help.

PS : Here is the log :

Description:

A problem caused this program to stop
interacting with Windows.

Problem signature:

Problem Event Name: AppHangB1

Application Name: Acrobat.exe

Application Version: 10.1.1.33

Application Timestamp: 4e64e9d5

Hang Signature: bd81

Hang Type: 1

S Version: 6.1.7601.2.1.0.256.48

Locale ID: 4108

Additional Hang Signature 1: bd81abc710ea053134b4d51418f33714

Additional Hang Signature 2: 5efd

Additional Hang Signature 3: 5efd8a25ef5ca94956cd590e7f8bd07c

Additional Hang Signature 4: bd81

Additional Hang Signature 5: bd81abc710ea053134b4d51418f33714

Additional Hang Signature 6: 5efd

Additional Hang Signature 7: 5efd8a25ef5ca94956cd590e7f8bd07c