Problem with CCP, Muse (and others) cannot find Set-up.exe

Report · Dec 19, 2013

Hi there

This is the first time I am trying to build a package, but it will not work. This has now taken enough hours of my worktime, so I am asking here for help.
I started with building a package that included the whole list of all available apps but some of them went wrong. I thought it might have to do with diskspace so I started over. Same problems....

When checking the log, I noticed "APRO11.0.0sv_SE", "EDGE2.0.1en_US" & "MUSE7.1sv_SE" went wrong.

To save time, i started trying to "package" only Muse so I would not have to wait so long for every try...
Creating the package is a success, but the exefile that is created does not work, nor is the MSI file. )

What I tried :

- another computer (WIndows 7 32 bits)

- another computer (Windows 7 64 bits)

- another computer (Windows 8 32 bits)

- changing the tempfolder to c:\temp in Windows, no changes in behaviour.
- reboot the computer ( of course)

But over and over the same problem.

Here is the logfile that I am getting over and over:

12/19/2013 16:22:05[INFO] AdobePackageBuilder - Build Version - 1.4.0.37

12/19/2013 16:22:05[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

12/19/2013 16:22:10 [INFO] AdobePackageBuilder - Sucessfully extracted the product at E:\temp\{3111628B-7ACC-4CE4-AEBF-B700C1F464D9}\ACCCx2_2_1_260

12/19/2013 16:22:10 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 16:22:17 [INFO] AdobePackageBuilder - ASU at Path (G:\A\Adobe Cloud MSI2\Build\Setup\MUSE7.1sv_SE\Set-up.exe) is not found. Skipping copying and renaming.

up.exe). Maybe the file is renamed in a later part of the process?

I added a list of servers to the firewall exception list (microsoft TMG), but I also connected a laptop to the internet using my phone, so I do not think this is network related...

Any help is greatly appreciated.
I look in older posts, but I could not find a solution.,

Friendly greetings,
Demesmaeker

Complete logfile of my first attempt:

12/19/2013 12:53:30[INFO] AdobePackageBuilder - Build Version - 1.4.0.37

12/19/2013 12:53:30[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

12/19/2013 12:53:35 [INFO] AdobePackageBuilder - Successfully retrieved TargetName from OptionXML.

12/19/2013 12:53:38 [INFO] AdobePackageBuilder - Sucessfully extracted the product at E:\temp\{506B43B0-9C3D-4791-959D-960FB5A57990}\ACCCx2_2_1_260

12/19/2013 12:53:38 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

12/19/2013 12:53:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:53:49 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:53:53 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:53:54 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:53:54 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:53:55 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:53:55 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:53:55 [INFO] AdobePackageBuilder - Copied File (payloads\setup.xml)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:55:18 [INFO] AdobePackageBuilder - ASU at Path (G:\AdobeCloudMsi2\Adobe Cloud MSI\Build\Setup\APRO11.0.0sv_SE\Set-up.exe) is not found. Skipping copying and renaming.

12/19/2013 12:55:46 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:55:47 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:56:34 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:56:34 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:56:35 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:56:48 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:57:02 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:57:33 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:57:33 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:57:34 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:29 [INFO] AdobePackageBuilder - ASU at Path (G:\AdobeCloudMsi2\Adobe Cloud MSI\Build\Setup\EDGE2.0.1en_US\Set-up.exe) is not found. Skipping copying and renaming.

12/19/2013 12:58:43 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:44 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:58:48 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:49 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:58:53 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:58:53 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:58:53 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:58:54 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:58:54 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:58:54 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 12:59:42 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 12:59:42 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 12:59:43 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:00:12 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:00:13 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:00:57 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:00:57 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:00:57 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:00:58 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:00:58 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:00:58 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:01:04 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\UpdateManifest.sig)

12/19/2013 13:01:05 [INFO] AdobePackageBuilder - Copied File (payloads\UpdateManifest.xml)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:02:09 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:02:26 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:02:27 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:03:17 [INFO] AdobePackageBuilder - ASU at Path (G:\AdobeCloudMsi2\Adobe Cloud MSI\Build\Setup\MUSE7.1sv_SE\Set-up.exe) is not found. Skipping copying and renaming.

12/19/2013 13:03:22 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

12/19/2013 13:03:23 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

12/19/2013 13:08:18 [INFO] AdobePackageBuilder - Successfully created Setup.ini file for Acrobat Customized Wizard.

Report · Dec 19, 2013

Hi Demesmaeker,

Please use the Exception Deployer process from the Exception folder to install Muse . You can refer to this link for more details.

http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html

Hope it helps.

Regards,

Abhijit

Report · Dec 19, 2013

Hello Abhijit,

Thank you for the fast response.

I am a bit confused now. Is the option you are giving me a workaround?

Or is it that everyone has the same problem with Muse, Edge and Acrobat Pro?

I would really like to package everything without "dirty tricks" and if possible, only 1 setup.
We are using SCCM to deploy the tool, and since we just started buying Cloud Licenses, I would really like a good start!

Regards,
Demesmaeker

Report · Dec 19, 2013

Hi Demesmaeker,

I am sorry but on Windows whenever you create a Package using CCP 1.3 and CCP 1.4 it will always create 2 Folders named Build and Exceptions. Acrobat, Muse and Lightroom gets into Exceptions while rest of the apps go into Build.

if you are a Creative Cloud for team then you can install the package in any sequence but if you are a Creative Cloud for Enterprise customer you need to follow this process and sequence.

Run the Exception Deployer pre command to install Acrobat XI Pro. Please ensure not to Launch Acrobat otherwise it will break licensing of the package.

Then run setup.exe from the Build folder.

Then run Exception Deployer post command to install Muse and Lightroom.

Once you follow the above mentioned Installation process launch any products like Photoshop, Indesign so it can complete the Serialization of products and then you can launch Acrobat XI pro.

Please let us know if you need further details.

Regards,

Abhijit

Report · Dec 19, 2013

Thank you very much for this anwer. I will try it first thing in the morning and will post the result here when I am done!

Friendly greetings,
Demesmaeker

Report · Jan 22, 2014

I ran into this as well. I am not using SCCM (not yet, at least), but installing manually. Going through all the steps is quite cumbersome, so I created a batch script to automate the installation. It is available here: http://forums.adobe.com/message/6039529

I don't know whether you can use it with SCCM.

Report · Jan 22, 2014

Thank you very much for being so kind to answer.
I forgot to post the result here, but I also fixed it with a batch file. (SCCM can also start batchfiles)
That batchfile is quite compact and not as nice as yours, but I will post it here any way, because maybe someone else can use it.

echo Start @ %date% %time%>>logfile.txt

cd Exceptions

ExceptionDeployer --workflow=install --mode=pre --installLanguage=sv_SE>>logfile.txt

cd..

cd Build

Setup.exe –mode=silent –action=install

cd..

cd Exceptions

ExceptionDeployer --workflow=install --mode=post --installLanguage=sv_SE>>logfile.txt

echo done @ %date% %time%>>logfile.txt

Have a nice day,
Demesmaeker