Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Problem with Media Encoder CC 2015

New Here ,
May 31, 2016 May 31, 2016

I have been trying to encode H.264 file just under 2 hours... I did the Wednesday show but now was going to do the Thursday Show but it is given me problems.  I keep getting the follow: 

- Encoding Time: 01:42:08
05/31/2016 09:08:47 PM : Encoding Failed
Export Error
Error compiling movie.

Unknown error.

I cleared the cache file to make premier rebuild.  Still having the same problem... Sometimes a quarter the way in and some halfway or more and I get the error.  I can encode a smaller file with no problem but I don't know what to do.  and I have this project to get though and 2 more to go... I been held up... please help... I can't find anyway to contact adobe.  It says I don't have phone support... I use to not sure why... I pay my monthly.... Any help  Thanks!

461
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 01, 2016 Jun 01, 2016
Translate
Adobe Employee ,
Jun 01, 2016 Jun 01, 2016
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines