Problems Installing Adobe

[ryanl2605892]

Hello,

Just wanted to start off saying that you for reading. Now into my problem.

I am trying to install Adobe Acrobat Reader DC 17.009.20044 with SCCM 2012 R2.

i have tried around 20-30 different scripts to get this to install with no luck. I found an article of how to slipstream the MSP files into the MSI using command line and I am also using an MST.

I have a powershell script that copies the installation files from the share to a target folder on the C:\

I then have powershell run a batch file and that code is down below:

"C:\Source\AdobeAcroCleaner_DC2015.exe" /product=1 /installpath=Default /silent

msiexec.exe /i "C:\Source\AdobeInstallFiles\AcroRead.msi" PATCH="C:\Source\AdobeInstallFiles\AcroRdrDCUpd1700920044.msp" TRANSFORMS="C:\Source\AdobeInstallFiles\AcroRead.mst" /qn

Now when i ran the MSI through the adobe customization wizard it says i must use a setup.ini file so i created a blank one. On the adobe website it says I don't need a .ini for installation using command line and MSI. It specfically says that the .ini is used for .exe which I am not using. This has me very confused and I need some clarification.

Now I tried using my method but it keeps saying this:

(Note the uninstall of the pervious version of adobe works great with the cleaner. The only reason I am using the cleaner is because adobe will not install on top of another version and this seemed to be the only way to remedy that)

This is what my installation files look like. Hopefully everything looks correct.

Here is the setup.ini which the wizard forced me to generate.

(Note: I added in the MSI AND PATCH lines)

What am i doing wrong?

[Steve Cordero · Accepted solution]

First, have you looked at the following KB documents?

Fix Windows errors that occur during Acrobat Reader update

Error 1321 or 1309 when installing Adobe Creative Suite 5.5, CS5, or CS4 on Windows

Second, have you simplified the script to see which lines work and which lines do not work?

For example, your first line of the script is:

"C:\Source\AdobeAcroCleaner_DC2015.exe" /product=1 /installpath=Default /silent

The syntax for the cleaner tool is:

AdbeArCleaner.exe /silent /product=<ProductId> /installpath=<InstallPath> /cleanlevel=<CleanLevel> /scanforothers=<ScanForOthers>

Question:  Is this working to remove the product completely when this line is run on it's own?  If yes,  then continue.

Your second line of the script is:

msiexec.exe /i "C:\Source\AdobeInstallFiles\AcroRead.msi" PATCH="C:\Source\AdobeInstallFiles\AcroRdrDCUpd1700920044.msp" TRANSFORMS="C:\Source\AdobeInstallFiles\AcroRead.mst" /qn

You are referencing the patch file twice and the MST file twice?  You shouldn't need to do that but then again you are using the MSI command line rather than the setup.exe command line so this should not make a difference.  If you use the MSI command line then the setup.ini is NOT invoked.

Question:  Is this working to remove the product completely when this line is run on it's own?  If yes,  then the only other thing that that I can think of to assist you in troubleshooting the cause of the issue is to create a verbose log for the installation.  That would be something like this:

msiexec.exe /i "C:\Source\AdobeInstallFiles\AcroRead.msi" PATCH="C:\Source\AdobeInstallFiles\AcroRdrDCUpd1700920044.msp" TRANSFORMS="C:\Source\AdobeInstallFiles\AcroRead.mst" /L*v "C:\Source\AdobeInstallFiles\AcroReadInstall.log" /qn

I hope this helps