Problems With Customization Wizard From 10.1.0 to 10.1.3

Report · May 21, 2012

I have been working on a custom installation of Acrobat Reader to roll-out to >200 workstations in our field offices. This project is not my primary domain, but I understand the steps involved. I am running into a roadblock getting from 10.1.0 to 10.1.3.

I understand how to:

*Unpack the .exe

*Create the customization file with the Wizard

*Repack the .exe

However when I reassemble the files, and run the .exe, it keeps me at 10.1.0. For some reason it doesn't seem to be registering the .msp file. I have reviewed various threads on this topic, but frankly none of the explanations make sense.

Could someone tell me what I am doing wrong?

Thanks!

Report · May 21, 2012

If you're using a bootstrapper workflow rather than an AIP, read the bootstrapper section in the Admin Guide.

http://www.adobe.com/go/update_details

If that doesn't help, describe all your steps, the exact point of failure, and any errors you see.

Ben

Report · May 21, 2012

Thanks for the response. From my understanding of the Administrator's Guide I am using a "bootstrapper" workflow. I am simply creating an .exe after I prepare the customization file. I don't receive any errors in the process. It just installs 10.1.0 rather than 10.1.3.

Report · May 21, 2012

Publish your Setup.ini file in the forum.

Report · May 22, 2012

Sorry to be slow... I don't see an option for uploading files. So I guess you want me to open the .ini file in Notepad and show the data? Here it is:

**

[Startup]

RequireOS=Windows 2000

RequireMSI=3.0

RequireIE=6.0.2600.0

CmdLine= /rps

[Product]

msi=AcroRead.msi

CmdLine=TRANSFORMS="AcroRead.mst"

[Windows 2000]

PlatformID=2

MajorVersion=5

ServicePackMajor=4

[MSI Updater]

Path=http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.0/misc/WindowsInstaller-KB893803-v2-x86.exe

**

I also noticed that when I extract 10.1.3 (vs. 10.1.2) my file list is slightly different. I am attaching a screen shot of what I have.

Thanks again for the help.

Report · May 25, 2012

Adobe Employees,

Can you help?

Report · May 25, 2012

The Admin Guide tells you how to chain installs together and gives an example. Do that.

Ben

Report · May 28, 2012

I have explained what I am doing above. Could you tell me what I am doing wrong? I woulnd't have made a post if the answer was clear from the manual.

Report · May 28, 2012

Hi,

From what I see from the screenshot (10.1.3 extraction) your exe is corrupt. It should also have the 'AdbeRdrUpd1013.msp' file when you extracted the contents 'AdbeRdr1013_en_US.exe'. You can again try downloading the 10.1.3 exe from the Adobe.com website (http://get.adobe.com/reader/enterprise/). Select the appropriate platform and version of reader (10.1.3 in this case).

Extract the contents of the exe (AdbeRdr1013_en_US.exe) using the below command line:

> AdbeRdr1013_en_US.exe -sfx_o"C:\users\vinod\Desktop\10.3Rdr" -sfx_ne

This will extract the contents in the folder "C:\users\vinod\Desktop\10.3Rdr"

You can then use the msp 'AdbeRdrUpd1013.msp' to patch your systems. The final setup.ini should look like this:

******