Prompted for License code when install Acrobat wit CCP

Report · Jan 17, 2014

We have got Creative Cloud for teams and use CCP to make packages to distribute this software on our PC's. When I install only Adobe Acrobat this way, I am prompted for a license code or 30-day trial when I try to start the application. However, when I install Photoshop on the same machine, then start Photoshop and log on to Creative Cloud, I can use both products without any problem. How is this possible? I would very much like to install only Acrobat and no other Adobe products on some of our PC's to reduce the footprint.

Report · Jan 20, 2014

Hi C_Smaardijk,

I am assuming that you are running the AcroPro.msi within the AcrobatProfessional folder from the Exceptions folder. Please use the Exception Deployer to install Acrobat XI pro and then it wont ask you to provide any serial no. Once the installation completes then use your Adobe ID to activate the same.

You can refer to this KB article for Exception Deployer.

http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html

Please let me know if it helps.

Regards,

Abhijit

Report · Feb 06, 2014

Hello Abhijt,

Thanks for your answer!

It did not help. We use the exception deployer as described in the KB with the following commands:

".\Exceptions\Exceptiondeployer.exe" --workflow=install --mode=pre --installLanguage=nl_NL

".\Build\setup.exe" /qn

".\Exceptions\ExceptionDeployer.exe" --workflow=install --mode=post

Still we are prompted for a serial number when Acrobat is installed as the only CC application, or when Acrobat is the first CC application to be launched.

Regards,

C. Smaardijk