'Provisioning Tool has failed to suppress EULA for the product'

[acjuelich]

Hello Everyone,

I created a Bundle of CC Apps for deployment.  When I go to install the applications it installs several pieces of software, then fails and rolls everything back.  When looking at 'PDApp.log' I see the error message specified in the topic.

I can provide the log as well.  Here are some snippets:

06/16/17 10:30:20:475 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4720 | Starting to launch Provisioning Tool for EULA suppression ...

06/16/17 10:30:20:475 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4720 | Provisioning tool launch location is :: C:\Users\ajuelich\AppData\Local\Temp\{B91A5F45-A57B-40CE-B177-CCE7E471C9B9}\\{4E4C7F27-2894-4641-AA4D-209DBC90A05F}

06/16/17 10:30:20:522 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 4720 | Process creation completed.

06/16/17 10:30:20:522 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4720 | The return Code from Provisioning Tool (6).

06/16/17 10:30:20:522 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4720 | Provisioning Tool has failed to suppress EULA for the product.

06/16/17 10:31:10:146 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4720 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

06/16/17 10:31:47:555 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4720 | Event Guid generated is: '9d01141b-80e5-44bc-8cd4-ec72a63b25e3'

06/16/17 10:31:49:879 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 4720 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

06/16/17 10:31:50:160 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 4836 | HTTP Request Status code 200.

06/16/17 10:31:50:160 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 4720 | The http request returned HTTP_Status:0 HttpCommunicator error:0

06/16/17 10:31:50:160 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4720 | Waiting for the async thread to get the task completed

06/16/17 10:31:50:160 | [INFO] |  | ASU | DeploymentManager |  |  |  | 4220 | Async thread is completed. Now exiting from function.

06/16/17 10:31:50:503 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 4720 | The install workflow is terminating.

Thanks!

[alisterblack]

Hi

Can you supply some further information?

• How did you build your package (Creative Cloud Packager or on the Admin Console?)
• What is in your package?
• What platform was your package for?
• Is this a serialized or a named user package?

Check this document for guidance on what logs to check and what to look for in them: Troubleshoot Adobe Creative Cloud install issues with log files

If your package is for Windows 7 or earlier and contains the application Project Felix it will give an error

.

[acjuelich]

Hello,

1. Built using the Creative Cloud Packager
2. This package contains following products

Lightroom CC (2015) (6.0)

Acrobat DC (17.0)

Photoshop CC (2017) (18.0)

Audition CC (2017) (10.0.0)

Premiere Pro CC (2017) (11.0.0)

Bridge CC (2017) (7.0)

Media Encoder CC (2017) (11.0.0)

Project Felix (0.1.0)

Illustrator CC (2017) (21.0.0)

Character Animator CC (Beta) (1.0.5)

After Effects CC (2017) (14.0.0)

InDesign CC (2017) (12.0.0)

1. Platform was for Windows.
2. This is a device-based package

[alisterblack · Accepted solution]

Note that Project Felix will only install on Windows 10.

Error message 190 trying to install package which contains Project Felix

[acjuelich]

Good to know.  I created the package for Windows 10 but was doing an initial test with it on Windows 7.

Let me get back to you.

Thanks!

[acjuelich]

This was due to testing the install on Windows 7.  I wish it installed everything else or gave a proper warning in PDApp.log but it is what it is.

Thanks for steering me in the right direction!