Proxy Woes configuring for Creative Cloud

[Guest]

Hi,

One of our users of your software is having issues with the Adobe Creative cloud. When trying to access the cloud on the corporate LAN they cannot download assets. When he is off LAN he can access the assets.

We have contacted our proxy support teams and they have told us that the proxy is not blocking any contact with the Creative Cloud and that we should ask Adobe to whitelist our proxy egress. Could I get an e-mail or a more private form of support so we can discuss this in detail please?

Thanks!

[kglad · Accepted solution]

Proxy support in Adobe Creative Cloud Products

if you want to contact adobe support, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[moved from Creative Suites to Deployment for Creative Cloud for Team, Enterprise, & CS]