PSE 10 and Adobe CS6: When running silent install help is not working afterwards

[hannilator]

Hello,

I'm not sure if this is the correct forum. If not: Please help me find the correct one.

I have a big issue with Adobe CS6 (and former versions like Photoshop Elements 10): When installing it from DVD running GUI everything is working fine afterwards. If I install e.g. Photoshop Elements 10 using "Silent Installation" help is not working afterwards. It states that it cannot locate the URL. I have not installed AIR and also do not plan to install it.

I have 'played' a little around with Common Files\Adobe\helpcfg and help directory. Now at least I do not get an error message but still it's not the online help which opens in the browser but the web page that is defined as 'home'.

The same I see now in Adobe CS6. I have e.g. packaged After Effects and Illustrator and when deploying it I'm not able to open help as well and I fear that this is the same issue.

Has anyone deeper knowledge about how "helpcfg" is working? Any example files? Any other help appreciated as well.

Kind regards

János

[Guest]

Hello

Do you have installed Adobe Help?

Gui installation installs it, but AAMEE moves it to folder "exceptions" where you can find intruction, how to deploy it separately.

CS6 comes with Adobe Help 4 which can use only Adobe Web pages and PDF files. After installing it xml help content downloaded for version 3 is not usable anymore i'm afraid. Are you sure it will work without AIR? Install command contains AdobeHelp.air as one of its arguments

[hannilator]

Hello,

thanks for the information. I'm pretty sure that chc will not work without AIR. As we do not want to deploy AIR on the workstations we will not install the Adobe help program. Shouldn't it go directly to the web pages (online help) when CHC is not installed? Any idea how the help system of Adobe 'works'?

Kind regards

János

[Don Montalvo]

@hannilator Not sure if your decision is based on deployment complexity? If so, AIR and CHC are really not difficult to wrap in a PKG for zero-touch deployment (meaning you can push to logged off Macs). Adobe is building their Community Help using AIR, is there a security reason for not deploying?

[hannilator]

@Don Montalvo: I'm not sure about AIR and CHC as a "zero-touch" deployment under Win7. First thing when starting CHC and AIR was that it asks me if I want to upgrade it. As I do not know any settings about that and we do not want the users to see such screens I personally do not want to install it on any workstations. Also I do not see why it should be installed. If it's missing (as right now) I want the online help to be accessed. The real question is: Why is the behaviour of the help functionality is as it's right now (throwing error messages or not starting the correct URL even though the internet explorer was starting up when pressing F1). As long as I do not have any background information I will definitely not install any additional package like AIR and CHC.

[Don Montalvo]

@hannilator Have you checked the exceptions folder contents for instructions on how to push to logged off computers? Here's what I get when I package CS6 (DesignWebPrem) and excude AIR/CHC:

After you have deployed the package, separately install the products in the exception folder.

IMPORTANT: Before you install the products in the exception folder, refer to the following Adobe Knowledgebase article for information on installing these products and configuring the settings correctly:

http://www.adobe.com/go/aamee_exceptions

NOTE: The installation commands provided below will work when the user is logged in to the client machine where the package is being deployed. For the scenario where the user is not logged in, prefix the following string to the command:

sudo launchctl bsexec `ps auwwx |grep oginwindow | awk '{ print $2 }'`

As an example, here is the command to install "Adobe AIR" when the user is not logged in to the client machine (assuming Adobe AIR is part of the package):

sudo launchctl bsexec `ps auwwx |grep oginwindow | awk '{ print $2 }'` Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent

###################################### Command to install Adobe Dreamweaver Widget Browser ######################################

Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted -programMenu WidgetBrowser.air

###################################### Command to install AdobeHelp ######################################

InstallAdobeHelp appVersion=4.0.244 appId=chc pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 installerArg1=-silent installerArg2=-eulaAccepted installerArg3=AdobeHelp.air

[Mario Cajina]

OK, but do I run this command from ARD? Do I copy the Exceptions folder to the target computer?

What I need to know is where do I run this command from. That's what the AAMEE documentation doesn't say.

I installed the application package using ARD to the target computer, but then do I use the "Send UNIX Command" from ARD to run these commands?

I keep getting the ARD error:

There's an "ExceptionDeployer" UNIX executable in the folder, but if I try running that, it also errors out.

Has ANYONE been successful at installing the items in the Exceptions folder?

[Mario Cajina]

I copied the Exceptions folder to the computer I want to install the items in. I launched the Terminal and used the sudo -s command, then changed directory to the AdobeHelp directory.

I copied and pasted the command from the ExceptionInfo.txt file and I get a "command not found" error.

I also tried the ExceptionDeployer command, and nothing.

So, if someone knows what the secret is, please share.