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purchase of licence can not be found.

dannyb65723874
New Here ,
Nov 09, 2015 Nov 09, 2015

I have purchased a licence for a month to Illustrator and photoshop. the creative cloud of Photoshop says I need to purchase the program to use it, and my purchase history can not find any purchase, even though Illustrator does work. What to do?

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Sheena Kaul Adobe Employee
Adobe Employee ,
Nov 30, 2015 Nov 30, 2015
LATEST

Hi,

Please refer to the help documents below:

Creative Cloud applications revert to trial mode after an update to CC 2015

Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

Regards,

Sheena

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