Purchased a 12-month student license, account says license has expired

[ChrisKillen1]

Hello,

I purchased a 12-month Adobe CC subscription through CollegeBuys.org on may 18th. Please see below image of receipt: 

I then received the below email saying everything was groovy:

I was able to use all the apps perfectly fine up until about a 2 weeks ago. 

On my profile, under My Plans, I still see the plan is there:

I tried reaching out to Adobe Support, but I am greeted with the below prompt:

So I did just that. After 2 weeks, but IT administrator from campus reached out and told me to reach out to Adobe Support, as they "don't have control over manually purchased licenses." 

Thus leading me into a dead end. 

Hoping someone here is able to assist, as I am signing up for classes in the Fall that require these apps.

Thank you,

Chris

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

If that doesn't work, contact your school

[SuJoshi · Accepted solution]

Hello Christopher,

If you already have installed the creative cloud desktop app on your machine so kindly sign out and log in again selecting the "Personal Account" option. You might have received an email to verify the account and create a password. So, kindly complete the process and sign in to the application. You can also click the "Get Started" option which you are getting in the confirmation email to complete the process.

[ChrisKillen1]

Thanks so much! This worked and now I am able to access all of my apps and features of the account.

Really appreciate your help!