• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Purchased a 12-month student license, account says license has expired

New Here ,
Jul 16, 2020 Jul 16, 2020

Copy link to clipboard

Copied

Hello,

I purchased a 12-month Adobe CC subscription through CollegeBuys.org on may 18th. Please see below image of receipt: 

ChrisKillen1_0-1594928396010.png

I then received the below email saying everything was groovy:

ChrisKillen1_1-1594928437525.png

I was able to use all the apps perfectly fine up until about a 2 weeks ago. 

On my profile, under My Plans, I still see the plan is there:

ChrisKillen1_2-1594928533015.png

 

I tried reaching out to Adobe Support, but I am greeted with the below prompt:

ChrisKillen1_3-1594928628983.png

So I did just that. After 2 weeks, but IT administrator from campus reached out and told me to reach out to Adobe Support, as they "don't have control over manually purchased licenses." 

 

Thus leading me into a dead end. 

Hoping someone here is able to assist, as I am signing up for classes in the Fall that require these apps.

 

Thank you,

Chris

Views

887

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 17, 2020 Jul 17, 2020

Hello Christopher,

If you already have installed the creative cloud desktop app on your machine so kindly sign out and log in again selecting the "Personal Account" option. You might have received an email to verify the account and create a password. So, kindly complete the process and sign in to the application. You can also click the "Get Started" option which you are getting in the confirmation email to complete the process.

Votes

Translate

Translate
Community Expert ,
Jul 16, 2020 Jul 16, 2020

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

If that doesn't work, contact your school

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 17, 2020 Jul 17, 2020

Copy link to clipboard

Copied

Hello Christopher,

If you already have installed the creative cloud desktop app on your machine so kindly sign out and log in again selecting the "Personal Account" option. You might have received an email to verify the account and create a password. So, kindly complete the process and sign in to the application. You can also click the "Get Started" option which you are getting in the confirmation email to complete the process.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 17, 2020 Jul 17, 2020

Copy link to clipboard

Copied

LATEST

Thanks so much! This worked and now I am able to access all of my apps and features of the account.

Really appreciate your help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines