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Purchased Creative Cloud for Teams, but apps still appear as free trial

New Here ,
Sep 17, 2023 Sep 17, 2023

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Our business purchased Creative Cloud All Apps for Teams, but we cannot assign users to apps (Photoshop, Illustrator, etc.) because the Adobe "hub" says we are using a free Creative Cloud Free Membership. We are sure that the Creative Cloud All Apps for Teams was purchased since we have proof of billing, and we have tried signing in and out to no avail. How do we fix this?

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correct answers 1 Correct answer

Adobe Employee , Sep 18, 2023 Sep 18, 2023

@Francis32350991r2zi 

Could you please share the email address of the user via direct message?
Also, could you check if you can see the subscription in front of the user account under the user's tab on the Admin console?

End-user can also go to account.adobe.com and check what kind of subscription he/she has.

Help link: https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

You may connect with us if there are any issues, as suggested in the last comment.

...

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Community Expert ,
Sep 17, 2023 Sep 17, 2023

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did you assign licenses?

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New Here ,
Sep 17, 2023 Sep 17, 2023

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Yes. We are currently using one license to test it out, but the person we assigned the license to only sees free trials for apps.

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Community Expert ,
Sep 17, 2023 Sep 17, 2023

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you needto start by checking that you assigned the license correctly.

 

contact adobe support via your console, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

https://helpx.adobe.com/enterprise/using/admin-console.html

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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@Francis32350991r2zi 

Could you please share the email address of the user via direct message?
Also, could you check if you can see the subscription in front of the user account under the user's tab on the Admin console?

End-user can also go to account.adobe.com and check what kind of subscription he/she has.

Help link: https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

You may connect with us if there are any issues, as suggested in the last comment.

 

Thanks,

Nikhil Gupta

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