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Purchased product but only able to download on one device

New Here ,
Aug 25, 2020 Aug 25, 2020

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I purchased adobe creative through collegebuys for school and I successfully downloaded on my laptop but it is not letting me install on my computer, I am only getting the option to install the 7 day trial.  Please help.  

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Troubleshooting

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correct answers 2 Correct answers

Adobe Employee , Aug 25, 2020 Aug 25, 2020

Hello Alissa,

Kindly sign out from the creative cloud app and login again using your Gmail account under which you have an active entitlement which should fix your issue.

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Adobe Employee , Oct 01, 2020 Oct 01, 2020

Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hello Alissa,

Kindly sign out from the creative cloud app and login again using your Gmail account under which you have an active entitlement which should fix your issue.

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New Here ,
Sep 30, 2020 Sep 30, 2020

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I'm having the same issue and logging out and back in does not work.

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Adobe Employee ,
Oct 01, 2020 Oct 01, 2020

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Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.

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