Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Purchased product but only able to download on one device

New Here ,
Aug 25, 2020 Aug 25, 2020

I purchased adobe creative through collegebuys for school and I successfully downloaded on my laptop but it is not letting me install on my computer, I am only getting the option to install the 7 day trial.  Please help.  

307
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Aug 25, 2020 Aug 25, 2020

Hello Alissa,

Kindly sign out from the creative cloud app and login again using your Gmail account under which you have an active entitlement which should fix your issue.

Translate
Adobe Employee , Oct 01, 2020 Oct 01, 2020

Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.

Translate
Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

Hello Alissa,

Kindly sign out from the creative cloud app and login again using your Gmail account under which you have an active entitlement which should fix your issue.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 30, 2020 Sep 30, 2020

I'm having the same issue and logging out and back in does not work.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 01, 2020 Oct 01, 2020
LATEST

Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines