"Another user is currently logged in." error for enterprise login

[Li_F]

Hello,

I currently am having issue downloading and installing adobe creative cloud using my company's enterprise login.

Everytime I try to login on Adobe.com using my enterprise ID (which is different than my personal one posting here), the website keeps telling me the following error:

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Another user is currently logged in.

In order to sign in using, please clear your cookies and restart your browser.

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I've tried clearing cookies and restarting browser, but still getting the same error message. I even tried a different PC, same message appear.

Any solutions to this problem?

Thank you for your help.

Message was edited by: Moderator (Email address was removed)

[rpandita]

Hi Li.F ,

Greetings.

I have sent you a PM asking for your Enterprise ID, please reply.

~Rohit